Who Can Manage Billing
You must be a Team Owner or Team Manager to update any billing settings.
Members without these roles will not see billing options in the admin portal.
Updating Your Seat Count
You can add or remove seats anytime.
Go to teams.willowvoice.com
Sign in and open the Home section
Click Manage Seats & Billing
In the Stripe Billing Portal, select Update Subscription
Adjust the number of seats
Press Continue, then Confirm
You can also switch from monthly to yearly billing in the same place.
Updating Your Payment Method
To change or add a payment method:
Go to teams.willowvoice.com
Sign in and open the Home section
Open Manage Seats & Billing
In the Stripe Billing Portal, open the Payment Method section
Add or remove a card
Changes take effect immediately.
Changing Your Billing Email
To update the email used for receipts and billing notifications:
Go to teams.willowvoice.com
Sign in and open the Home section
Open the Billing Information section in Stripe
Update your billing email, billing name, address, or phone number
Viewing Your Invoice History
All past invoices and receipts are stored in the Stripe Billing Portal.
Go to teams.willowvoice.com
Sign in and open the Home section
Open Manage Seats & Billing
Go to Invoice History
View or download any invoice or receipt
If you need help or don’t see billing access in your account, email us at [email protected] and we’ll sort it out.